 Advanced people skills:
Develop skills to:
- Align goals
- Minimize conflict
- Manage resistance
- Create an atmosphere of trust, pride and professional growth
- Motivate and manage difficult people
- Enable colleagues to realize their potential
And the training we provide will provide you and your colleagues with the InTheZone™advantage!
Topics
Designing and Launching a Successful Interpersonal Interaction
A proven format for designing any interaction (meeting, interview, presentation) for best results and getting the interaction off to the best possible start!
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Interviewing and Learning Through Listening
We call this module the next best thing to mind reading! Develop an interviewing strategy to maximize the effectiveness of your listening and generate valuable discoveries from your enquiry.
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Persuasion and Conflict Management
Learn how to persuade others to accept your point of view. Reveal and resolve disagreements. Make a compelling argument within the typical attention span of people you will encounter in business. Learn how to recognize and manage the difference between persuasion (agreement) and motivation (follow-through). Develop skills that minimize misunderstandings, including the all-too-common situation in which parties leave a meeting unaware that their views vary widely on what they agreed to, who is to follow up and how.
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Effective Negotiation
Learn to adapt advanced people skills (above) to achieve more successful negotiations, including leverage analysis (analyzing and profiting from both your leverage and theirs) and how to resolve stalemates.
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Seven Steps of Networking for Career Success
Learn to adopt a strategic approach to networking. Develop face-to-face networking skills, plus the seven essential strategic skills to apply before you even walk into the room.
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Supervising and Coaching for Superior Results
Learn why your colleagues act the way they do. Develop a better understanding of their needs and what motivates them. Debunk the myth that motivation is expensive. Learn how to apply your understanding of others’ needs to enable them to grow, achieve and thrive under your leadership.
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Feedback and Motivation: An Understanding
Explore Dr. W. Edwards Deming’s understanding of what motivates people in the workplace and how he applied that understanding to achieve the astonishing transformation of the companies he coached. See how Deming’s insights are confirmed by the psychology of motivation. Consider Deming’s views of the limitations and risks of many performance management, rewards and recognition programs. Discuss how to achieve a balance of feedback that is positive/negative, real-time/periodic and initiated by the provider/recipient. Consider how to apply these insights to create a more motivating, trusting, healthy and productive work environment.
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Providing Effective Feedback
Learn the overall principles, 12 important qualities and 10 essential elements of effective feedback. Learn how positive feedback, while creating less anxiety than negative feedback, involves just as much risk and requires an equal amount of skill. Develop a dozen different skills for providing feedback in various situations.
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Energy Management
Learn how to adjust your energy level to avoid overwhelming people in certain situations and ensure you make an impact in others. This is an important skill for engaging others.
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Voice Projection
Learn how to project your voice to make an appropriate impact in busy settings, larger meetings or public speaking.
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Leading an Effective Business Meeting
Sharpen your identification of a meeting’s objective and learn how to select the logic path, participants and processes to help you achieve it. Gain insights as to how to design your meeting to provide the ideal experience. Learn the principles of group dynamics and how to make the most of them. Learn how to persuade your participants to accept the importance of making difficult choices and how to lead them effectively through priority setting. Develop an understanding of the relative merits of voting, consensus-building and other decision-making approaches. Become skilled in leading groups to consensus without compromise.
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Making Effective Presentations
Develop insight and skills to identify and address your audience’s needs. Learn the most common mistake presenters make in structuring their presentations, regardless of the audience’s needs. Avoid the overuse of electronic presentations ("death by PowerPoint") and adopt principles that will help you select the techniques that best suit each situation. Finally, apply advanced people skills to create audience-focused, compelling presentations.
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Five Steps to Effective Business and Report Writing
Understand why the writing taught in most schools is often counter-productive in business because it contributes to misunderstanding, lack of understanding or excessive amounts of time to prepare or read. Learn writing techniques that are far more effective in a business setting.
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